Changes and cancellations
Cancellation Policy
Private chauffeur journeys depend on vehicle, chauffeur, timing, and route availability. This policy explains how STW Movers handles changes and cancellations.
Change requests
Please contact the STW Movers desk as early as possible if your pickup time, destination, passenger count, luggage, or flight details change.
Airport and cruise delays
Flight number and cruise details help the team monitor timing and plan the pickup. Reasonable timing adjustments can often be handled when accurate travel details are shared in advance.
Late cancellations
Late cancellations may be limited by chauffeur dispatch, vehicle reservation, and scheduling commitments. The desk will confirm the applicable terms during booking or quote confirmation.
No-show situations
A no-show may occur when the passenger cannot be reached or does not arrive at the agreed meeting point within the confirmed waiting window. Contact support immediately if your arrival point changes.
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